edenbears

traditional collector bears

FAQ

Teddy Bear Hospital

  1. How much will it cost to repair my bear?

    I can assess the repair work required for your bear reasonably well from good quality photographs.  
    If you would like a quote, please email me photographs of the following:

    •  The front of your bear in full
    •  The back of your bear in full
    •  Individual close-up pictures of each problem area to be addressed


    From this I can let you know my thoughts on your bears restoration work and supply you with a quote.  

    Please also state the height of the bear, if there is something you do not want me to change about your bear, for instance, perhaps he has a nose and mouth that someone else stitched on in the past but that is the way you like him or perhaps he has buttons for eyes that you do not want replacing with proper teddy eyes?  
    It’s entirely up to you.

  2. How do I get my bear to you?

    Once I have agreed to undertake the work your bear requires, please send him or her to me (details will be supplied) by Royal Mail SPECIAL DELIVERY (next day by 1pm) service.  Keep your proof of posting.
    This service is fully insured, can be tracked online (tracking number will be on your postage receipt) and is signed for upon delivery, offering peace of mind for the transportation of your cherished friend.
    Please do not send your bear to me without prior notice of you doing so.  I will then know when to expect a delivery, I’d be disappointed if I missed their arrival.
    After the restoration work is done, I will send your bear back to you by the same safe method.

  3. Do you only repair bears?

    I will repair any soft toys.  Simply send me some photographs by email and I'll let you know if the repairs are possible.

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